* * For Expedited Claims Processing for Hurricane Dorian Please use this Link for Online Claims Processing * *
If your reservation has a departure through 10/2/19. Based upon assessments of the damage to homes & infrastructure, we are not anticipating that Hyde County will lift the mandatory evacuation for visitors for any portion of your visit. We are so sorry to have to share this news. For those who purchased trip insurance for your stay, please click here: http://bit.ly/2mpsIzr to file a claim.
Ocracoke Island Realty has partnered with Red Sky Travel Insurance to provide Trip Preserver® coverage for our guests. Trip Preserver provides trip insurance, emergency assistance and travel services, hurricane evacuations and family emergencies such as illness or death in the family. The Vacation Rental Agreement you will receive will automatically include this optional plan. More information from Red Sky.
The cost is 6.95% of your total rent, and this amount will be indicated on your lease. The fee is due before your final payment and is non-refundable. Travel insurance is included automatically with your reservation, however the insurance is optional. If you do not wish to purchase travel insurance, you may decline the coverage. We recommend purchasing travel insurance with your initial deposit as coverage restrictions may apply when purchasing after your first payment. Trip insurance cannot be purchased after your reservation is paid in full.
We strongly urge you to consider this insurance when planning your Outer Banks vacation. NO REFUNDS WILL BE MADE FOR HURRICANE EVACUATIONS WITHOUT TRIP CANCELLATION INSURANCE.
Trip Preserver® from Red Sky covers trip cancellation or interruption due to:
- A named hurricane or other natural disaster
- Uninhabitability of the destination vacation home caused by a natural disaster
- Uninhabitability of your primary residence or your traveling companion's primary residence caused by natural disaster
- Sickness, injury or death of you, a family member or traveling companion
- 24 hour worldwide travel assistance
- Identity theft recovery assistance
Trip Preserver® customer care professionals hear certain questions often from travel sellers and their clients. Take a moment to get answers to the most frequently asked questions about Trip Preserver®. If you don't see your question on this page, please call Red Sky at 1-866-889-7409, or email them at RedSky@ArchInsurance.com.
If you are unsure if you have coverage or wish to speak to someone at Ocracoke Island Realty, please call (877) 684-0256. Please have your reservation number available as well as the date of your stay.
If you have any questions during the claims process, you can:
- Fill out the easy-to-use forms on the Red Sky Website **Please use the link at the top of our page for expedited Hurricane Dorian Claims Processing. In the Box “Please explain the circumstances of your claim” please note: Mandatory evacuation for Hurricane Dorian effective 09/03/19
- Call the Red Sky claims specialists at 1-866-889-7409
- E-mail them at RedSky@ArchInsurance.com
Office hours for Red Sky are Monday through Friday from 8:30 am to 5:00 pm Eastern Time, except holidays.